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Compliments,
complaints
and feedback

We welcome your feedback.

Royal Far West is committed to achieving positive outcomes for children and families who use our services. We welcome your feedback in the form of compliments, complaints and feedback. We are committed to responding to feedback in a person and family-centred manner, in fair and open ways.

Why your feedback matters

  • It is important for us to know what is working well and how we can do things better.
  • It helps us to ensure that our supports are effective.
  • It gives us the opportunity to improve our services.

For any further questions please call us on 02 8966 8500 or email feedback@royalfarwest.org.au

You can also submit your complaint in writing. Please download our form and send it to:

Complaints Officer

PO Box 52

Manly, NSW 1655

Or email feedback@royalfarwest.org.au

What's on your mind?

Royal Far West encourages and values opinions and comments

The RFW Whistleblower Policy allows individuals to report such concerns safely, securely and with the confidence that if they speak up, they will be protected and supported.

Royal Far West has developed Child Safe Principles, in line with the National Principles of Child Safe Organisations.

Royal Far West is a participating institution in the National Redress Scheme (NRS).