Connect:
Client & family portal
Go to ConnectA convenient way to access your documents, reports and appointments.
Connect is a secure portal where all of your administration needs can be serviced. This includes managing your contact details, sharing and signing of digital documentation, viewing your appointment schedule and having one place to access all of your family’s reports.
Accessing Connect is easy and can be done in 3 simple steps
Submit your online consent form
Sending us your signed Telecare Consent Form, PDP Care Agreement or signed Windmill Service Agreement is the first step to getting connected.
Open the Connect activation email from us
Once you submit your online consent form, you'll receive an automated email from us with details on how you can login.
Follow the link to activate your account
You'll be able to set your password and enter the Connect portal here.
FAQs for families
If you are a client family and have a question relating to Connect, take a look at our FAQs for families page for answers to some frequently asked questions
FAQs for schools
If you are an educator or support worker at a school and have a question relating to Connect, take a look at our FAQs for schools page for answers to some frequently asked questions
Contact us for help and support
If you need help using Connect or any of the features within Connect, please contact your program coordinator or our main reception on 1800 500 061. We are here to help during standard business hours.
For less urgent enquiries, you can also email our programs teams:
Windmill: windmill@royalfarwest.org.au
Telecare: telecare@royalfarwest.org.au
PDP: bookings@royalfarwest.org.au