What to expect
Drummond House provides comfortable and secure home-style accommodation and meals for you and your family while your child is attending appointments at Royal Far West. Located onsite at Manly, it is within walking distance of Manly Beach, the wharf and ferry terminal and the local shopping area.
Fully staffed 24 hours a day and access-controlled, there are 38 rooms over 3 levels - some of which are interconnecting. Each room has its own bathroom with a shower and toilet, beverage making facilities and a lockable cupboard for storage. Communal lounge areas with comfortable lounges, televisions, books and games are on every level and the dining room is on the ground floor.
Here’s a quick overview of what will happen during your stay:
- On arrival you should go straight to reception on the ground level and check in. You will be given your room keys and swipe cards to get in and out of the building.
- At this time you will also be given a schedule of any of your appointments. It is your responsibility to take your child to the appointments.
- You will also be given details of the case manager who has been allocated to you for your stay.
- There are a limited number of local parking permits that allow parking in surrounding streets. Please ask a staff member when you check in if you wish to obtain a permit.
- You will have the option to book your child or children in to any of the programmed activities for the week.
- Meals are included in your accommodation charge and are served in the dining area on the ground floor.
- Breakfast 7:00am to 8:15am
- Lunch 12 noon to 1:00pm
- Dinner 5.00pm to 6.00pm
- ‘Brown bag’ lunches are provided for children attending the Royal Far West school. Morning, afternoon tea and supper are provided in the dining room.
- On departure you will need to vacate your room by 10am, settle your account and return any parking permits. Your account will be calculated based on your child’s appointment schedule and your estimated stay.
What you can expect from Royal Far West
- to be treated with care and respect;
- to be included as an important part of your child’s stay at Drummond House;
- to receive clear, concise and understandable information from staff about our facilities;
- to be encouraged to ask questions and to receive clear answers about all aspects of your visit;
- to be treated with dignity at all times and in an individualised manner that takes account of your individual cultural and social needs;
- to have all aspects of your child’s care and stay to be dealt with in a private and confidential manner.
What Royal Far West expects from you
- to show respect for everyone at Royal Far West including our staff, other children and their families;
- to be well informed about your child’s appointments and our facility and share accurate information with the clinical teams and Drummond House staff;
- to let us know of any special needs your family has prior to your arrival;
- to take care of your personal property and respect Royal Far West’s property and rules;
- to voice any concerns you have about the treatment your child is receiving at Royal Far West;
- to respect the privacy of other families;
- to take full responsibility for the supervision of your children; and
- to attend appointments in a timely manner.
